The Financial Ombudsman cannot consider something that occurs in a management.

The Financial Ombudsman cannot consider something that occurs in a management.

And these delays /errors aren’t being done and so the administrators have more interest. The amounts of income are tiny and any additional interest could be small and simply outweighed by the admin hassle of experiencing to sort these problem cases out.

Chantal Smith says

I experienced my Wageday advance re payment no issue. I’m having comparable problems with Wonga administrators. We contact them, they require a guide number and then overlook the e-mail. I’d a classic e-mail account with Wonga which they encouraged me they might alter but I’m not yes they ever did now We don’t know anything 😥

gordon nilsson says

had e-mail from customized services plus they nevertheless looking at my payment. although had e-mail year that is back last a ref quantity and e-mail in dec 19

iain turner says

I Haven’t gotten any re re payments because of this

Me personally neither.

Have experienced the email on 30 to say that payment would be available to my bank account within seven days but nothing so far june.

D Anderson says

Hi would ever guess these are generally really busy so when per the e-mail they recommended re re payments may be given within 2months if sent over modification of bank details etc, but has those who have emailed them had any reactions lately via e-mail? Sent emails that are numerous maybe perhaps not had any reactions getting actually concerned not too my re re re payment that will be simply in short supply of £500 won’t be here any time soon, if after all

Nope And I’ve delivered 2 email messages. I realize they’re busy but an acknowledgement will be good. Lots of e-mail communication end of final 12 months where they confirmed they’d received my claim, confirmed change of bank details / e-mail address / target etc so no clue why i did son’t have the email regarding the twentieth or payment.

Hi Sara, i would like your suggestions about this please. We made an affordability grievance to KMPG July 2019, received an email weeks that are few saying:

”We can confirm that the loan had not been contained in the sales to Shelby or Lantern, so when your loan happens to be paid back in full, there is no need to help make any further repayments to CTL. We shall fleetingly be creating a report that is final the credit reference agencies that CTL previously contracted with, so when element of this method we report your loan happens to be paid back.”

We additionally done my claims types and delivered it over, that I had to deliver over twice and got an acknowledgment it had been gotten.

I’m not too much interested when you look at the redress etc, but Lantern keep giving me letters to seeking re payment for the pay day loan I experienced, to which KPMG have verified isn’t within the sale with no further payments are required.

Do We have the ability to deliver a problem to FOS, regarding Lantern and their non end letters bare in your mind We have ahead the email to Lantern without having any response, Lantern also reports on my credit history and has now this eliminated?

Sara (Debt Camel) says

Perhaps you have delivered Lantern an issue?

No We haven’t just ahead in the email we received from KPMG up to now, perhaps maybe not heard right straight right back from Lantern since 2019 but they are still reporting on my credit file november.

Sara (Financial Obligation Camel) says

then deliver Lantern a grievance: Say you would like the debt taken off your credit score.

Thank you ill do just that, any kind of templates that i will use?

Sara (Financial Obligation Camel) says

no, this is certainly a tremendously event that is uncommon. Just state just just what has occurred, you do not owe this financial obligation and request that it is deleted. Deliver it to your Financial Ombudsman when they reject or usually do not answer within 8 months.

gordon nilsson says

Ha Sara you going love this the clients solution have stated so how is it that they contacted in Aug2019 with customer number when i made claim and in Nve 2019 with a email i shall for this one to you and any help i needed Kind regards gordon that they donot have any records of me

Sara (Financial Obligation Camel) says

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